Vaisesika Consulting

Case Studies

Case study

Vaisesika enables a Life Sciences organization to move to Siebel CRM

Customer : A North American Life science organization

Business Need

A Solution to streamline business operations and remove the dependency on the current legacy information systems. They need a business processes between the client company and its franchisees leaving less scope for human errors and operational cost.

The client was also interested in offering its customers an excellent customer service in a hassle-free manner

How did we help them?

The entire service processes within the company get automated with the successful implementation of Siebel CRM with CTI and ERP. Apart from automation, the processes thus became more user-friendly and speedy.

Improved their official web site branding and look & feel on Siebel platform.

Another major highlight was an integration of Siebel with the client’s back-end application SAP

How did they benefit?

With the integration of Siebel CRM with CTI, agents can now send or receive voice calls as well as other communication functionalities right from their CRM software..

Enhanced user experience with simplified UI

The implemented CRM with SAP integration streamlined the end-to-end payment processing within the company and its franchisees